Flo is Riverbend's AI assistant. She can explain a high bill using your own meter data, open a leak adjustment or a meter re-read, set up a payment plan, and check outages in your area. Open the chat in the bottom right.
Flo compares this bill with your last 12 months and checks whether your smart meter ever stopped overnight, then tells you the likely cause.
Fixed a leak? Flo opens the request, shows the estimated credit and the proof deadline. A billing specialist approves it.
2 to 6 months, no interest, 10% down. Flo sets it up within policy and hands bigger balances to a specialist with the case already open.
Give Flo your ZIP code to check planned work, main breaks and boil water notices right now.
Use these fictional accounts. Flo asks for the account number and the ZIP code before showing anything.
| Account | ZIP | Situation | Try saying |
|---|---|---|---|
RB-10427 | 55501 | Bill tripled; smart meter never reaches zero overnight | "My bill is $163, it's usually about $60. Why?" |
RB-20831 | 55502 | Bill was based on an estimated read; planned main work in this ZIP | "This bill looks wrong" · "Any work on my street?" |
RB-30115 | 55503 | $640 past due; already had a leak adjustment this year | "I can't pay this all at once" |
RB-40990 | 55504 | $2,150 past due, broke a plan last year; Boil Water Notice in this ZIP | "Set up a payment plan" · "Is my water safe?" |
Every request Flo opens appears on the care-team queue within seconds, so you can see the action really happened.
Credits and fee waivers need a person. Flo opens the case and says who decides and how long it takes.
Never in chat. If you type one, she will tell you to stop.
Gushing water, sewage or gas: she gives the emergency number first.